Message Regarding Coronavirus (Covid-19)
We are continuing to operate as normal and we can only do this with your help.
In order to reduce the likelihood of an outbreak of COVID-19 at our practice, we ask clients:
- who are feeling unwell
- have had contact with a person that may have Covid-19
- have travelled
to refrain from coming into the Practice and phone for advice.
To protect our clients and our staff please follow these guidelines:
- Book your appointment in advance, no walk ins.
- On arrival at the practice please call the surgery on 01772 726745 to alert us of your arrival.
- Prescription and food orders must be phoned in prior to collection and must be paid for over the phone either at the time of ordering or on arrival for collection
- We ensure you that surfaces are being disinfected before and after each patient.
- No eye clinics until further notice.
Take care and stay safe.
Riverbank Veterinary Centre
You and your pets are our priority!
Quality pet care by qualified professionals
Riverbank is a long established private veterinary surgery for small animals, providing professional and quality care with understanding and compassion. Our dedicated team aim to give a first class, friendly service, treating our clients animals as though they were our own.
Meet Our Team
Riverbank Veterinary Centre has been providing veterinary services to the people of Preston for over 40 years.
The practice has always prided itself in offering a service to the community provided by veterinary surgeons who have gained valuable experience over many years.
Richard Armour - Veterinary Surgeon
Veterinary Surgeon – BVMS MRCVS Principal
Richard Armour, the principal, graduated from Glasgow Veterinary School in 1983. Richard joined the practice as an assistant to Mr Sladen in 1996 and became the practice owner in 2012. From the clinical point he has an interest in dermatology cases and lameness cases which involve investigating troublesome gait issues by radiography. Outside of practice life Richard likes to visit Scotland with his wife and two teenage sons and harbours thoughts of eventually moving to the west coast. A wildlife enthusiast he regularly can be spotted out and about at one of the RSPB nature reserves around Lancashire.
Philippa Hardman - Veterinary Surgeon
Veterinary Surgeon – BVSc MRCVS Associate
Philippa Hardman qualified in 1991 from Bristol Veterinary School and has been at the practice since 2003. She takes on the lions share of clinical cases at the practice and enjoys both medicine and surgery. She will always go that extra mile to help her patients in a very friendly and conscientious manner, which has endeared her to her growing clientele here at Riverbank. Away from work Philippa has two cats who were both rescued. She also has a border collie and enjoys spending most of her spare time training her to compete in dog agility.
Jackie Kinder - Support Staff Manager
Support Staff Manager
Jackie is our Support Staff Manager and has worked for Riverbank for over 28 years, and so, has seen many changes in the veterinary profession. She is very versatile and is key in ensuring a smooth running practice. Jackie’s day involves a huge range of roles, being responsible for personnel, health and safety and all practice administration and IT duties, juggling these with nursing and reception duties too. Jackie is a familiar face to most of our clients and is a lively member of staff, always keen to give excellent customer care. In her spare time she enjoys working out at the gym, time permitting, spending time with her family, and going to see local bands with her partner.
Pauline Rose - Nursing Support Staff, Receptionist
Nursing Support Staff, Receptionist
Pauline is also a long-standing member of the practice. Cats are her main area of interest and she has 3 of her own which she takes for regular walks. Hence she is very handy when one of our more feisty friends decides to visit the practice. She has become a fountain of knowledge over the 28 years working here at Riverbank. In her spare time, she dabbles with donkeys and supports the Cats Protection League. Pauline’s hobbies are photography and collecting rare bears. She also enjoys motorbiking down country lanes with her brothers and writing poetry.
Ellie Lancaster - Nursing Support Staff, Receptionist
Nursing Support Staff, Receptionist
Ellie had always wanted to work with animals and so took the opportunity to study at Myerscough College. Whilst studying she also worked in canine hydrotherapy which she thoroughly enjoyed. Having joined the practice over 17 years ago, she has become a long established member of our team and is a favourite with the clients, giving superb client care. She will go the extra mile to make sure they are happy with our service and this shows by the year in year out nominations she receives for Vet Nurse of the year. Ellie also assists with the BVA/KC eye testing scheme clinics which are regularly held at the surgery. She is a family girl and so, outside of work, she enjoys spending time with her young son, husband and close family.
Michelle Murphy - Nursing Support Staff, Receptionist
Nursing Support Staff, Receptionist
Michelle joined the practice at the beginning of 2019 coming from a pharmaceutical background. She was originally covering maternity leave, but a permanent position became available and she strived to fit the role. When not at work, Michelle enjoys her cats and hamsters and spending time with her family.
Veterinary Surgeons for dogs, cats, rabbits and small animals
We aim to provide a complete healthcare for your pet.
Here’s a brief outline of all the services we can provide. If you’d like to discuss any aspect of your pet’s care in more detail, please call us on 01772 726745.
Medical & Surgical Procedures
X-Ray Ultra Sound
Small animal practice
Home visits by arrangement
Vaccination & pet passports
24 Hr Emergency Services
15 Minute Appointment
24-hour Emergency Cover
Outside our normal opening hours, emergencies only are attended by either our own vets or mainly by Vets Now out of hours service; telephone 01772 726 745. Please listen carefully to the recorded message, this will give you the number you will need for the emergency vet on call.
Pet Services Click to view information
What is microchipping?
- A small chip, slightly larger than a grain of rice, is implanted in the scruff of your pet’s neck, in a very quick and simple process.
- The procedure does not require an anaesthetic and is no more painful than a standard vaccination
- We use Tracer Advance Microchips which is contained within an almost unbreakable polymer coating which is ten times stronger than glass microchips. It sits safely and comfortably under your pet’s skin.
- The microchip holds a unique number and when it is scanned using a microchip scanner, the number can be obtained.
- This unique number along with your pet’s details and contact information is held within a database.
Microchipping is only effective if you keep your details up to date, which will be a legal requirement under the new laws for dogs. If you move house or change your telephone number you must make sure that you tell the database you are registered with so that they have your up-to-date details.
Prescriptions can be collected between 9 am and 6 pm Monday to Friday, although between 11 am and 3 pm is preferred, as this helps avoid consulting hours, which is helpful to clients and staff.
On Saturday’s prescriptions can be collected between 9 am and 11 am.
The guidelines which all veterinary practitioners must follow with regard to the dispensing of veterinary medicines state that a practice can continue to supply medicines for pets under its care for a certain period of time, after which a vet must examine your pet thoroughly and ensure that the treatment is still correct, that no other condition has arisen which could affect treatment and that your pet remains in overall good health.
For the purpose of dispensing, Riverbank Veterinary Centre will supply medicines for between 3 and 6 months, depending on the particular condition or illness being treated at the time. This period is regarded by the majority of practices as standard in the veterinary sector and is in the best interests of your pet’s health.
PLEASE ALLOW 24 HOURS for your prescription to be prepared as some drugs require ordering in advance.
Unfortunately, no refunds are possible once a prescription of loose tablets has been collected or opened. We would ask for owners understanding on this important area of legislation covering the supply of veterinary medicines.
We are mainly a Hills stockist of food although we can order other manufacturers of food and can usually have them delivered from our supplier ready for you the next day, Monday to Friday.
Hill’s Science PlanTM VetEssentials
Key additional benefits of VetEssentials include
- It works like a toothbrush to keep teeth clean and healthy and breath fresh.
- Multiple benefits such as weight control, nourishing skin and shiny coats, keeping delicate tums healthy….
- Great taste which pets enjoy – or your money back!
- All costing as little as 91p per day to feed a 15kg dog, 43p per day for 4kg cats…
Our support staff are happy to give dietary advice on our diets and to help manage weight loss on overweight pets.
New rules for pet travel from 1 January 2021
Pet owners will need to follow new requirements before taking their pet to the European Union or Northern Ireland at the end of the transition period.
Pet owners are being encouraged to check the latest government advice about travelling from Great Britain to Northern Ireland or the European Union with their pets at the end of the transition period.
Before taking their dog, cat or ferret to the EU for the first time after 1 January 2021, pet owners must complete the following steps. The only new requirement for travel to the EU is the use of a certificate, rather than a pet passport:
- Ensure their dog, cat or ferret is microchipped.
- Ensure that their dog, cat or ferret is vaccinated against rabies – pets must be at least 12 weeks old before they can be vaccinated.
- Wait 21 days after the primary vaccination before travel
- Dogs must be treated against tapeworm 24-120 hours before landing, if they are travelling to a tapeworm free country.
- Visit their vet to get an animal health certificate (AHC) for their pet, no more than 10 days before travel to the EU.
Pets and assistance dogs will also need to enter the EU through a travellers’ point of entry (TPE), which includes all the major French ports such as Calais, Caen and Dunkirk.
All of these requirements will also apply for movements of pets and assistance dogs from Great Britain to Northern Ireland.
There will be no change to the current health preparations or documents for pets entering Great Britain from the EU or Northern Ireland from 1 January 2021.
How to get an animal health certificate
You must take your pet to your vet to get an animal health certificate. You need to do this no more than 10 days before you travel.
The certificate needs to be signed by an ‘official veterinarian’ (OV). Check your vet can issue animal health certificates. If they cannot, ask them to help you find an OV.
When you visit your vet, you’ll need to take proof of your pet’s:
Your pet’s animal health certificate will be valid after the date of issue for:
- 10 days for entry into the EU or Northern Ireland
- 4 months for onward travel within the EU
- 4 months for re-entry to Great Britain
Your pet will need a new animal health certificate for each trip to an EU country or Northern Ireland from Great Britain.
Passengers should always check the rules of the country they are travelling to for any additional restrictions or requirements before they travel.
Travellers from the EU and other listed third countries (https://www.gov.uk/bring-pet-to-uk/listed-andunlisted-countries) with pets need to wait 21 days after the primary vaccination before travel into GB.
Contact the pet travel helpline if you need more help.
Telephone: 0370 241 1710 Monday to Friday, 8:30am to 5pm (closed on bank holidays)
Eye Scheme for dogs
BVA/KC/ISDS Eye Testing Scheme for dogs
Mr Ellis holds eye clinics at the surgery every 6-8 weeks
For more details go to https://www.bva.co.uk/Canine-Health-Schemes/Eye-Scheme
If you want to schedule an appointment for a clinic, please call the surgery on 01772 726745.
The Eye Scheme
The Scheme is based on a clinical eye examination and is a means of identifying inherited and non-inherited eye conditions in dogs. Eye examinations are carried out by expert veterinary surgeons who are members of the BVA/KC/ISDS Eye Panel. The results of the examinations should then be used to inform breeding programmes.
As some inherited diseases of the eye have a variable age of onset, more than one examination under the Eye Scheme may be recommended. All dogs of 8 years and older that have been bred from should also be re-examined under the Eye Scheme in order to identify later onset inherited eye disease and to gather longitudinal information.
The Eye Scheme may also be used as an annual eye check-up for dogs that are not used in breeding. For more information on the Eye Scheme and eye disease, download our eye disease leaflet (1.39 MB PDF).
Schedules A and B
Schedule A (406 KB PDF) lists the breeds known to suffer from one or more of the inherited eye diseases the Eye Scheme examines for.
Schedule B (400 KB PDF) lists the breeds that are under investigation for one or more of the inherited eye diseases the Eye Scheme examines for.
The Canine Health Schemes also offers litter eye examinations for congenital hereditary conditions such as collie eye anomaly and multifocal retinal dysplasia when the puppies are 5 to 12 weeks old.
When taking a dog for an eye examination, owners should remember the following:
The Scheme is open to all breeds including crossbreeds (they do not have to be registered with the Kennel Club)
All dogs must be permanently identified by microchip before examination and certification, and the identification will be verified prior to the examination
If applicable, owners must have the relevant KC or ISDS owner registration document with them in order to present the dog for an eye examination and certification
Wherever possible, they should also provide any previous eye certificates issued for the dog
Pet Care Plans
What is included in our plans?
Our Pet Care Plan is an easy way to take care of all those essential things our pets need to stay happy and healthy.
With vaccinations, health checks, flea and worming treatments all planned throughout the year and managed with low monthly payments, it’s the simplest way to provide the level of health care we recommend – and your pet will love you for it!
DOG Health Care Plan
Annual Booster/health assessment with anal gland & nailclip
Kennel cough vaccine
6 monthly ten point healthy pet consultation with the vet
12 months of prescription strength FLEA and TICK control products
12 months of prescription wormers
CAT Health Care Plan
Annual health check assessments / boosters including leukaemia
6 monthly ten point healthy pet check with complimentary nail clip
12 months of FLEA and TICK control prescription products
12 months of prescription strength worm control of your choice
PLUS 10% discount on …
Consultations, Neutering, general health blood profiles, dental procedures, x rays and food purchased at our surgery
25% DISCOUNT ON … Anal gland expression & nail clippings when performed at non routine consultations
A free microchip or 15ml bottle of Pet Remedy when you join!
Millie's on the mend!
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